Dec 23, 2018 Apple Mobile Device Driver not found. Bonjour 3.0.0.2 (765.20) Gracenote SDK 3.06.1.3084 Gracenote MusicID 3.06.1.3084 Gracenote Submit 3.06.1.3084 Gracenote DSP 3.06.1.3084. ITunes Serial Number 0000017AFE7D7E8C. Current user is not an administrator. The current local date and time is 2018-12-23 13:56:18. ITunes is not running in safe mode.
I installed iTunes but the iPhone is still not recognized
First, check whether the Apple Mobile Device service is running:
- Make sure you are logged in as administrator on the PC and temporarily disable your antivirus software
- Click on the Windows Start button and in the search box type services.msc
- Hit the Enter key on your keyboard
- In the newly-opened Services window, find “Apple Mobile Device Service”, right-click and choose “Properties”
- From the Properties window, confirm that the service is started and that its startup type is set to “Automatic”
- If needed click “Apply”
- Restart iTunes
Second, check whether the the Apple Mobile Device USB Driver is installed and active
- Make sure you are logged in as administrator on the PC
- Connect the iPhone and be sure iTunes is closed
- Click on the Windows Start button and in the search box type device manager
- When you see “Device Manager” entry selected in the Start menu press the Enter key
- In the newly opened Device Manager window, scroll down to “Universal Serial Bus controllers” category and open it. Make sure you see the “Apple Mobile Device USB Driver” listed If you don’t see the Apple Mobile Device USB Driver, this means that the iOS drivers are not installed. Install the iOS drivers.
If you see a “!” next to the Apple Mobile Device USB Driver entry, right-click on the entry and choose “Enable”.
If you see a “?” next to the Apple Mobile Device USB Driver, right-click on it and choose “Uninstall”.
- From the newly-opened window, click OK and hang-on until the device is uninstalled
- Next, right-click on “Universal Serial Bus controllers” and choose “Scan for hardware changes” Windows will now try to automatically install the needed drivers and will attempt to detect the iPhone.
Alternative solution
- Open Control Panel and under Hardware and Sound choose “View Devices and Printer”.
- Under “Unspecified” you will see “Apple iPhone”
- Right click on Apple iPhone and choose Troubleshoot.TIP: Sometimes there might be not Apple Mobile device but Apple Mobile Device Ethernet and Apple Mobile Device USB Driver.Right click on Apple Mobile Device USB Driver and choose Troubleshoot. After it’s done, the Apple iPhone will appear. Continue with the step 3.
- Restart the PC
I have a problem installing the iOS drivers
If you are being returned an MSI error while installing the drivers with the CopyTrans Drivers Installer, please follow this troubleshooting tutorial.
I have a problem installing iTunes
To begin with, some folks have trouble installing or re-installing iTunes. There are two major iTunes installation errors:
- “Service Apple Mobile Device Service failed to start”. In this case, check whether the Apple Mobile Device Service is running, then retry the installation
- “iTunes was not installed correctly. Error 7 (Windows error 127)”. In this case you need to 1) fully uninstall iTunes, 2) restart your PC, then, 3) re-install iTunes
If iTunes installation still fails, attempt to find and fix corrupt Windows system components by following this tutorial.
These were both some basic and more advanced techniques that we know have helped folks get their iPhone recognized by the PC and iTunes.
Watch the 3-minute video tutorial
Your take
Did you sort out your problem using another method? Why not tell us in the comments section below? We’ll be happy to add the solution to the list.
Try the following:
- Open Control Panel > Device Manager
- Plug in your device
- Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device. - Right-click and select Update Driver Software...
- Click Browse my computer for driver software
- Browse to C:Program FilesCommon FilesAppleMobile Device SupportDrivers or
C:Program Files (x86)Common FilesAppleMobile Device SupportDrivers - Click Let me pick from a list of device drivers on my computer
- Click Apple Mobile Device USB Driver
- Click Next, then Close and exit Device Manager
Or try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support.
Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.
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![Found Found](/uploads/1/2/6/3/126382505/261301562.png)
Mar 22, 2016 10:32 AM